Help Center
Quick answers, troubleshooting, and ways to reach us.
Most common
Quick actions
Manage billing
Open the billing portal to upgrade, cancel, or download invoices.
Policies
Read Terms, Privacy, Cookies, and Security info.
If you’re stuck, email [email protected] and include a screenshot + what you expected to happen.
Getting started
How do I use SortSites?
- Save: add a site as a Bookmark.
- Organize: place Bookmarks into Categories inside Collections.
- Sync: sign in so your bookmarks are available across devices.
Account
Account & sign-in
I’m signed into the wrong Google account
Sign out from your SortSites account, then sign in again and choose the correct Google account. If Chrome keeps auto-selecting, switch profiles in Chrome and try again.
I can’t sign in
Try refreshing the page, disabling aggressive ad blockers for SortSites, and ensure your browser allows cookies for sign-in. If it still fails, email support with a screenshot.
Billing
Billing & plans
How do I cancel or change my plan?
Go to Account and open the billing portal. From there you can cancel, change plans, and download invoices.
I paid but my plan didn’t update
It can take a few seconds to sync. Wait 10–30 seconds, then refresh the Account page. If it still doesn’t update, contact support and include your payment email + timestamp.
What happens if I downgrade from Pro to Free?
SortSites never deletes your content. Anything beyond Free limits becomes locked/view-only. Editing returns after upgrading again or reducing usage to Free limits.
Can I get an invoice?
Yes—open the billing portal from your Account page and download invoices/receipts there.
What are the Free and Pro plans?
Free is $0 with hard limits: 5 Collections total, 5 Categories per Collection, and 50 Bookmarks total accountwide. Pro is $3/month with unlimited Collections, Categories, and Bookmarks.
When do I see upgrade prompts?
Only when creating the 6th Collection, creating the 6th Category inside a Collection, or adding the 51st Bookmark.
Privacy
Privacy & data
We store the bookmarks and organization data you save so the product works. We don’t store your card details—billing is handled by Stripe.
See Policies for the full Terms/Privacy.
Troubleshooting
Common fixes
- Refresh the page and try again.
- Sign out and sign back in.
- Disable conflicting extensions/ad blockers for SortSites.
- Try another browser profile to rule out caching/session issues.
Contact
Contact support
Email us at [email protected].
Include: (1) what you were trying to do, (2) what happened, (3) screenshot/screen recording, and (4) browser + OS.